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How starexch Handles Your Personal Data

At starexch, your personal data belongs to you, and we are transparent about every step we take — from the moment you open an account to the day…

Data collected with your consentEncrypted storage on secure serversYour right to access or deleteNo third-party sale of your dataUPI, Paytm & PhonePe transaction privacy

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What We Collect and Why We Need It

starexch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a starexch account, we collect identification details, contact information and payment references — including transaction identifiers linked to UPI, Paytm and PhonePe — solely to process your deposits, verify withdrawals and keep your account secure. We also collect device and session data to

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detect unauthorised access and improve platform stability. We do not collect or store your full UPI PIN, Paytm wallet password or PhonePe credentials at any point; those remain with your payment provider. Access to and use of our platform depends on local law and is available
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where local law permits. Data is processed under the applicable privacy framework for your jurisdiction, and we apply the same security standards regardless of which region your account is registered in.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to review the data we hold, submit a correction request, or ask us to delete your account and associated records, our privacy team is reachable through three direct channels. We aim to acknowledge every privacy request within 48 hours and resolve it within 30 days, in line with applicable data-protection obligations.

Team online

Email Privacy Request

Send your full name, registered email and a description of your request to our privacy address. We log every submission and send a confirmation reply so you know it reached us.

Live Chat Support

Our live chat is open around the clock. Select the Privacy or Account topic when you start the chat so the agent can escalate directly to the data team without additional transfers.

In-Account Help Centre

Log in, navigate to Settings, then Privacy, and submit a data request form. Submissions made this way are pre-authenticated, which means the resolution time is typically shorter than email.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Data protection at starexch is not a single checkbox — it spans how data enters our systems, how it is stored, how long it is kept, and how…

End-to-End Encryption

All data transmitted between your device and our servers travels over TLS 1.3.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security Layer

Every login is checked against your registered device profile.

Data Retention Schedule

We keep active account data for the duration of your account.

Who to Contact for Changes

Our designated privacy contact handles all access, correction and deletion requests.

Third-Party Data Sharing

We share data with payment processors like UPI network operators and PhonePe only to the extent required to complete your…

Your Privacy Policy Questions, Answered

Below are the questions we hear most often about how your data is handled on starexch. If your question is not listed here, use the live chat or in-account privacy form to get a direct answer from our data team.

We collect your name, email address, phone number, date of birth and a government-issued identity document for verification. We also record the payment references tied to UPI, Paytm or PhonePe transactions to process your deposits and withdrawals accurately.

We share only what is necessary — payment processors receive transaction references to complete your UPI or PhonePe payment, and fraud-prevention services receive device signals. We do not sell your personal data to any third party, ever.

Log in, go to Settings, then Privacy, and submit a data access request. You can also email our privacy team directly. We will compile and send you a copy of your data within 30 days of receiving your verified request.

Yes. Submit a deletion request through the in-account Privacy form or via email. Once verified, we delete your profile and personal records, retaining only the transaction history we are legally required to keep for financial reporting purposes.

Personal profile data is deleted within 30 days of account closure confirmation. Financial transaction records are retained for the period mandated by applicable law in your jurisdiction, after which they are permanently and securely erased from our systems.

We store only the transaction reference ID and order confirmation number generated by UPI or Paytm. Your PIN, wallet password and full account credentials remain solely with your payment provider and are never transmitted to or stored on our servers.

We use essential cookies for session management and optional analytics cookies to measure page performance. You can turn off non-essential cookies at any time from the Privacy Settings section inside your account without affecting your ability to log in or transact.

How starexch Handles Your Personal Data

Reach Our Data Protection Team

Email Privacy Request

Live Chat Support

In-Account Help Centre

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Layer

Data Retention Schedule

Who to Contact for Changes

Third-Party Data Sharing

Your Privacy Policy Questions, Answered

01 What personal data does starexch collect when I open an account?

02 Does starexch share my data with third parties?

03 How can I access the data starexch holds about me?

04 Can I ask starexch to delete my account and personal data?

05 How long does starexch keep my data after I close my account?

06 Are my UPI and Paytm payment details stored by starexch?

07 What cookies does starexch use and can I turn them off?

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